A message about COVID & Vaccinations
Updated Information: 7 Dec 2021
Today the Qld Government released the Health Directives that we have been waiting for.
Currently, we are allowing unvaccinated guests to stay and use all facilities and activities. There are some limitations of hospitality facilities and related activities.
As per our prior communication, we have been waiting for a Qld Government health directive and guidance on any restrictions that might be in place. That directive has been published and our policy has been updated accordingly.
Facilities & Activities
At this stage, Tom & Andy’s Coffee and Pizza vans plus the entertainment precinct would be considered a hospitality venue and will require a vaccine verification to use the precinct and dine.
Our understanding at this stage is takeaway food and drinks are still okay but cannot be consumed in the communal area.
When the Pizza Van is open, the communal area is restricted to food and drinks purchased from Tom & Andy’s Pizza Van and is considered by Qld Government as hospitality venue for dining in.
Unvaccinated guests are able to:
Swim and use the pool area
Attend and participate in Kids Club and group activities.
Use the facilities in the park (including Jumping Pillow, Pedal Carts etc).
Question & Answers
Q: I’m not vaccinated, what should I do?
A: At this stage, you are still allowed to stay in the park however there will be some hospitality events and activities you will not be able to participate in.
Q: I won’t be vaccinated, can I cancel my stay?
A: Yes, you can, up until 14 days before your stay and we will provide a full refund for monies paid to date. Please let us know as soon as possible so that gives us a chance to allow others to rebook.
Q: What happens to my preference site?
A: If you choose to cancel, you will forfeit the opportunity to preference book for next year.
Q: What if new Government Directives are released?
A: We will continue to tune our policies as Government Directives are released (as we have today).
As we all know, the situation is fluid and Qld Government is likely to update these requirements from time to time. While we will remain flexible, refunds on short notice cancellations (due to vaccination status) will not be accommodated.
Q: What happens at Check-In?
A: As we now have further clarity with the Qld Government Directives and unvaccinated guests are now clear to (with the exception of the hospitality area) holiday without restrictions, we don’t need to verify vaccination status on check-in. However, guests will need vaccination verification when purchasing from Tom & Andy’s pizza van for consumption in the communal area.
Q: What other limitations will there be?
A: That’s all the limitations at this stage. However if the Government Directives change or requirements exist we will change operational policy to mitigate risks and fulfill the requirements set out by government.
We believe that being vaccinated is the best path forward for everyone to enjoy the summer ahead while also protecting yourself and the vulnerable people in the community. It is the best thing you can do for those who are currently unable to be vaccinated (including children) and those that are immunocompromised.
Being vaccinated will provide the best experience for your stay and participation in our local community.